Cancellation &
Refund Policy
Clear, fair terms for document typing, government-service assistance, business setup and travel enquiries.
Our commitment to transparency
This policy describes how cancellations and refunds are handled for services provided by Safa Al Shams Typing & Documents Copying. We explain fees before paid processing begins and consider government or other third-party charges separately from our own service fees.
Sending us an enquiry costs nothing.
We discuss your requirements before starting paid work.
External refund rules depend on the provider and application.
Online Enquiries Are Free
Making a service enquiry is free of charge. It is not a paid booking or a government application submission.
Our team will respond to your enquiry and discuss the requirements on WhatsApp. Before any paid work begins, we will explain the requested service, any applicable service fees and any government or third-party charges, and obtain your approval.
Cancellation Before Work Begins
If you cancel before we start the agreed service, any advance payment towards work not started will be refunded. If you expressly authorised a government or third-party payment that has already been made, any refund of that amount depends on the relevant provider’s rules and applicable law.
We will not charge you for work we have not performed or for costs incurred without your agreement, except where applicable law permits otherwise.
Cancellation After Processing Starts
If you request cancellation after our team has started work, we will review the stage of the service. A reasonable amount for work already completed and documented non-refundable expenses authorised by you may be deducted, where permitted by applicable law.
Any remaining eligible balance will be refunded. We can provide an explanation of charges applied to your request.
Government & Third-Party Fees
Immigration, visa, Emirates ID, labour, licensing, attestation, medical and other authority charges are subject to each authority’s own refund conditions. Some components may be refundable; others may not be, even if an application is cancelled, delayed or rejected.
Where a government or third-party refund is available, we can assist in checking the applicable process. We will pass on amounts recovered that are due to you, subject to any disclosed, lawful charges. Approval or rejection of an application is decided by the relevant authority, not by our company.
Errors or Incomplete Service by Us
If we make a material typing or processing error or fail to deliver the agreed service, please contact us with your reference number and the details. We will review the issue promptly and, as appropriate, correct or re-perform the service at no additional company service charge, or provide a full or partial refund in accordance with UAE consumer-protection law.
Nothing in this policy limits any legal right or remedy that you are entitled to.
Incorrect or Missing Customer Documents
Applicants are responsible for supplying accurate information and valid supporting documents. If documents are missing or incorrect, we may pause the request and contact you for clarification.
If you decide not to continue, or the service cannot proceed, we will review any payment against the work actually performed and authorised external costs, and refund any amount due under this policy and applicable law.
Air Tickets, Travel & Umrah Packages
Airline tickets, hotel reservations, travel products and Umrah packages may carry separate airline, hotel, organiser or supplier cancellation rules. We will communicate the relevant conditions before accepting payment or making a booking.
Any refund of supplier charges follows those agreed terms and applicable legal rights; Safa Al Shams’s own service charges are considered separately.
How to Request Cancellation or a Refund
Contact us in writing using our official WhatsApp (+971 55 949 5088) or email safaalshamstyping@gmail.com. Include your full name, WhatsApp number, application or invoice reference (if available), service requested and reason for cancellation.
We will review the request and explain its status, any external charges, and whether a refund is due. Please do not send bank card passwords or PINs.
Refund Method & Processing Time
Approved refunds will normally be sent to the original payment method where practical, or another mutually agreed lawful method. We aim to process refunds that are under our control within 7–14 working days of approval.
Bank, card, government and third-party processing may take additional time. Where an amount must first be returned by an authority or supplier, we will update you when information becomes available.
Applicable Law & Policy Updates
This policy is intended to operate in accordance with applicable UAE laws and consumer rights. If any provision conflicts with a mandatory legal requirement, that requirement will prevail.
We may update this policy for future transactions. Terms already agreed for a paid service are not retroactively reduced by a website update.
Contact our team
Share your application reference and details so we can review your request.